Refund & Replacement Policy
Last updated: September 4, 2026
At ATLAS.EXE we stand behind every account we sell. This policy explains exactly when you get a free replacement and how the process works.
1. Replacements, not refunds
All sales are final. Because our products are digital goods delivered instantly, we do not offer cash refunds once credentials have been delivered. Instead, every product includes an 8-month warranty: if your account stops working during that period, we replace it free of charge.
2. What is covered by the 8-month warranty
- Account no longer logs in or credentials stop working.
- Subscription or plan drops below what was advertised (for example losing 4K).
- Account banned or suspended by the platform through no fault of your own.
3. What voids the warranty
- Changing the account email or password (this is the number one rule - do not change credentials).
- Sharing the account outside your household.
- Abusing the account in ways that violate the platform's terms (chargebacks on the platform, reselling, etc.).
4. How to claim a replacement
Join our Discord support server (discord.gg/cBD27QspU2), open a ticket with your order number, and describe the issue. Our team responds 24/7 and most replacements are delivered in less than 24 hours.
5. Delivery
All products are delivered instantly by email after payment - usually in less than 1 minute. If you have not received your order within 15 minutes, open a ticket and we will resend it immediately.
6. Chargebacks
Opening a payment dispute without contacting support first voids the warranty on the affected order and may result in a permanent ban from the store. We resolve every legitimate issue quickly and for free - just talk to us first.
7. Contact
Questions about this policy? Reach us any time on Discord: discord.gg/cBD27QspU2